Refund Policy

Outbrige is free to use, with no subscription. A business pays the influencer's price for a booking, and Outbrige keeps 10% of it when the influencer is paid. The smallest booking is K100. This Refund Policy covers those booking payments.

1. Booking Payments (Escrow)

When you book an influencer, your payment is held securely in escrow and is released to the influencer only when you approve the delivered work. Nothing is charged for a matched request or a price shared in the chat until you book.

If a booking is cancelled before final work is submitted, or the influencer does not deliver, the held amount is returned to your Outbrige balance. You can use your balance for your next booking, or withdraw it to your mobile money from the Money page. Withdrawals are sent less the payment provider's transfer fee, which is shown to you before you withdraw. Collection and transfer fees already charged by our payment provider cannot be recovered. Our 10% is only charged on completed bookings and is never charged on a cancelled one. Full details are in sections 4 and 5 of our Terms & Conditions. For disputes, contact us at hello@outbrige.com.

2. Billing Errors

If you believe you were charged in error (e.g., duplicate charges), please contact us within 7 days of the charge. We will review the issue and, if verified, process a refund to your original payment method.

3. Contact Us

To report a billing error or if you have questions about this policy, please reach out at hello@outbrige.com.