Refund Policy

Outbrige connects businesses and influencers. Our paid plans are billed monthly at $4.99 (Starter), $9.99 (Pro) or $14.99 (Premium) per month, and we do not take any commissions or transaction fees from campaigns. As such, this Refund Policy applies exclusively to Outbrige subscription fees.

1. Paid Plan Subscriptions

Your paid subscription — Starter, Pro or Premium — is billed on a recurring monthly basis at the price of the tier you chose. Because we offer a robust free tier for you to evaluate the platform before upgrading, we do not generally offer refunds for payments that have already been processed. If you forget to cancel before your renewal date, that month's charge is non-refundable.

Payments are processed by Gumroad, which acts as the merchant of record for your subscription. Where a refund is issued, it is returned to the original payment method used at checkout.

2. Campaign & Deal Payments (Escrow)

When you fund a campaign or a deal, the money is held securely in escrow and is released to the influencer only when you approve the delivered work. Outbrige charges a 10% commission on completed deals.

If a deal is cancelled before final work is submitted, or an influencer does not deliver, you are refunded the funded amount less any non-refundable payment-processing fees already charged by our payment provider (collection and transfer fees cannot be recovered). This is shown to you at the time of funding. Our commission is only charged on completed deals and is never charged on a refund. Full details are in sections 4 and 5 of our Terms & Conditions. For disputes, contact us at hello@outbrige.com.

3. Billing Errors

If you believe you were charged in error (e.g., duplicate charges), please contact us within 7 days of the charge. We will review the issue and, if verified, process a refund to your original payment method.

4. Contact Us

To report a billing error or if you have questions about this policy, please reach out at hello@outbrige.com.