Cancellation Policy

This Cancellation Policy explains how bookings between businesses and influencers are cancelled on Outbrige.

1. Before Anything Is Booked

A request matched to influencers, an influencer saying they're in, or a price shared in the chat is not a booking. Either side can decide not to go ahead, and no money moves.

2. Cancelling a Booking

A business may cancel a booking beforethe influencer submits final work. The held amount goes back to the business's Outbrige balance, which it can use for another booking or withdraw to mobile money (less the payment provider's transfer fee, shown before withdrawing). Once final work has been submitted, the business must either approve it or raise a dispute rather than cancelling.

If an influencer cannot proceed after being booked, the business can book another influencer, and the held amount stays available to it or returns to its balance. Full details, including how refunds and disputes work, are in section 5 of our Terms & Conditions and in our Refund Policy.

3. Account Deletion

You may delete your Outbrige account at any time. If you have money in your Outbrige balance, withdraw it from the Money page first.

4. Contact Us

If you need help cancelling a booking, please contact us at hello@outbrige.com.